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CADEX Warranty & Product Registration

CADEX's White Glove Warranty Policy ("Limited Warranty") applies to first-hand purchasers of CADEX wheelsets. This Limited Warranty is applicable for 2-year from the Date of Purchase (DOP), covering manufacture defects excluding cosmetics. Starting from the same DOP, the Limited Warranty includes a 5-year crash replacement.

2-year Limited Warranty conditions :
  1) First-hand owner must provide proof of purchase.
  2) Consumables including tires, brake pads, rim tape, bearings are not covered.
  3) Any damage resulting from usage of non-recommended tires and brake pads will not be covered.

5-year Crash Replacement conditions :
  1) Applicable only to first-hand owners and is only limited to a single use.
  2) Owners are to register their Cadex wheelsets within 8 weeks from DOP to be enrolled in the crash replacement program.
  3) Owners are to provide the crashed product to authorized CADEX dealer.
  4) Additional materials and labour cost required to return the bike to full working order shall be borne by the owner.
  5) If the model to replace is no longer available, a similar Cadex product from the most recent line-up will be
substituted. The 50% discount will be taken as 50% of the price the damaged pair of wheels were purchased at.

* Any personal & contact information will be solely used for the purpose of facilitating warranty processes.

Updated as 1 September 2022
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